Privacy Policy
ChineseTalkers International Co., Limited
Data Controller: ChineseTalkers International Co., Limited ("we", "us", "our"), a company registered in Hong Kong (Address: Rm D07, 8/F, Kai Tak Fty Building, No. 99 King Fuk Street, Sanpokong, Kowloon, Hong Kong).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with:
- Hong Kong Personal Data (Privacy) Ordinance (PDPO)
- General Data Protection Regulation (GDPR) for EU users
- California Consumer Privacy Act (CCPA) for California residents
1. Information We Collect
1.1 Personal Identification Data
| Data Type | Examples | Legal Basis |
|---|---|---|
| Account Data | Name, email, phone | Contractual necessity |
| Payment Data | Billing address, transaction records | Legal obligation |
| Learning Data | Progress records, test scores | Legitimate interest |
| Technical Data | IP address, device information | Consent |
1.2 Special Category Data
We may process limited special category data with explicit consent:
- Language proficiency test results
- Accessibility requirements (if disclosed)
2. How We Use Your Data
Primary Purposes
- Providing and personalizing Chinese language courses
- Processing payments and preventing fraud
- Communicating service updates
2.1 Legal Bases for Processing
| Purpose | Legal Basis |
|---|---|
| Account creation | Contract performance |
| Marketing emails | Consent/Legitimate interest |
| Analytics | Legitimate interest |
3. Data Protection Measures
3.1 Technical Safeguards
- End-to-end encryption for all data transfers
- Regular penetration testing by certified security firms
- Pseudonymization of stored learning data
3.2 Organizational Measures
- Staff training on PDPO requirements
- Strict access controls with multi-factor authentication
- Data Protection Officer oversight
4. Data Sharing & International Transfers
4.1 Third-Party Processors
We use carefully vetted service providers:
| Service Type | Data Processing Scope | Location |
|---|---|---|
| Cloud Infrastructure Services | System data storage and processing | Singapore |
| Online Education Technology Support | Teaching interaction data | Mainland China |
All third parties undergo security assessments and are contractually obligated to prohibit unauthorized use of data.
4.2 Cross-Border Transfers
When transferring data outside Hong Kong, we implement:
- Standard Contractual Clauses
- Data Protection Agreements (DPAs)
- Adequacy assessments
5. Your Rights (Hong Kong PDPO)
5.1 Key Rights
- Access: Request copies of your data
- Correction: Update inaccurate information
- Erasure: Delete non-essential data
- Objection: Opt-out of direct marketing
5.2 How to Exercise Rights
Submit requests to our Data Protection Officer:
Email: info@chinesetalkers.com
Post: Data Protection Officer, ChineseTalkers International Co., Limited, Rm D07, 8/F, Kai Tak Fty Building, No. 99 King Fuk Street, Sanpokong, Kowloon, Hong Kong
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Account information | 5 years after last activity |
| Payment records | 7 years (legal requirement) |
| Learning progress | 3 years after course completion |
7. Cookies & Tracking
We use cookies as follows:
| Category | Examples | Control |
|---|---|---|
| Essential | Login session cookies | Browser settings |
| Analytics | Google Analytics | Cookie Preferences |
8. Policy Updates
We will notify users of material changes via email 30 days in advance. Continued use after changes constitutes acceptance.
Contact Information
Data Protection Officer: info@chinesetalkers.com
General Inquiries: info@chinesetalkers.com
Registered Office: Rm D07, 8/F, Kai Tak Fty Building, No. 99 King Fuk Street, Sanpokong, Kowloon, Hong Kong
