Privacy Policy
ChineseTalkers Privacy Statement
Welcome to ChineseTalkers' Chinese training services. We understand how important privacy is to you. This policy details how we collect, use, and protect your personal information.
1. Information We Collect
1.1 Registration Information
- Basic information: Name, email address, phone number
- Location information: Country, city, timezone
- Language background: Native language, Chinese proficiency level
1.2 Payment Information
- Bank account/transaction records (we do not store complete credit card information)
- Billing address (when invoices are required)
1.3 Learning Data
- Course progress and attendance records
- Test scores and teacher comments
- Learning preferences and course feedback
1.4 Technical Information
- Device type and operating system
- IP address and browser type
- Website usage data (via cookies)
2. How We Use Your Information
| Purpose | Description |
|---|---|
| Service Provision | Scheduling classes, matching teachers, sending learning materials |
| Payment Processing | Completing transactions, issuing receipts, fraud prevention |
| Service Improvement | Analyzing anonymous data to optimize course content |
| Communication | Class reminders, service updates, promotional messages (opt-out available) |
3. Data Protection Measures
3.1 Technical Protection
- All data transfers use SSL encryption
- Sensitive data storage uses AES-256 standard encryption
- Regular security vulnerability scans
3.2 Administrative Measures
- Employee privacy protection training
- Tiered data access permissions
- Third-party vendor security assessments
4. Data Sharing and Disclosure
We only share your information in the following circumstances:
- Teaching Team: Only necessary teaching information is provided
- Payment Processors: Compliant institutions
- Cloud Service Providers: AWS/Alibaba Cloud with signed DPAs
- Legal Requirements: In response to valid court or government requests
5. Your Rights
5.1 Basic Rights
- Access and download your personal data
- Correct inaccurate information
- Delete non-essential data
5.2 How to Exercise Your Rights
Email us at info@chinesetalkers.com. We will respond within 15 business days.
5.3 Regional Rights
- EU Users: GDPR rights including data portability
- California Residents: CCPA "Do Not Sell" opt-out right
6. Cookie Usage
We use the following types of cookies:
| Type | Purpose | Management |
|---|---|---|
| Essential Cookies | Maintain basic website functionality | Cannot be disabled |
| Preference Cookies | Remember language settings etc. | Browser settings |
| Analytics Cookies | Google Analytics tracking | Cookie settings |
7. Policy Updates
We may update this policy periodically. Significant changes will be notified via email. Continued use of our services constitutes acceptance of the updated policy.
Contact Us
For any privacy-related questions, please contact:
Email: info@chinesetalkers.com
Mailing Address: Building 2, Feitian Industrial Park, Shahe Avenue, High-Tech Zone, Zhanggong District, Ganzhou City, Jiangxi Province, China
ChineseTalkers - Let the World Hear Your Chinese
